Client desk
For movements already on the books.
There is no self-service tracking box on this site and no customer login. We do not operate a public portal, and putting a decorative one here would waste your time at the exact moment you need an answer.
What the desk handles
Status of a booked movement
Quote the booking reference on your confirmation. Status is confirmed against the performing carrier at the time you ask, rather than from a cached screen.
Documents and proof of delivery
Transport documents and POD are returned by the performing carrier and forwarded on. Ask the coordinator named on the booking if anything is outstanding.
Amending a collection or delivery
Changes are only effective once re-confirmed in writing. A change requested verbally and not confirmed has not been made.
Invoice and rate queries
Send the invoice number and the disputed line. Charges are reconciled against the quotation and the carrier invoice.